▸ Summary
Digital goods are non-refundable once delivered. This policy lays out the few specific situations where we DO refund.
▸ All sales are final
Because delivery is instant and the buyer immediately obtains the digital asset, we cannot rescind a sale after delivery in the same way a physical retailer could.
Always review a product page carefully before buying. Stock counts, descriptions and prices are shown up-front.
▸ When we refund
If the file you downloaded is provably corrupt, mismatches the description, or does not function within 24h of purchase, open a support ticket. After investigation we will refund the wallet balance.
▸ How to claim
Open a Support ticket within 24h of purchase, attach proof (screenshot, error message, hash mismatch). Decisions are issued within 48h.
▸ Contact
Refunds team: open a Support ticket and mark it Refund Request.